Services for the tourism industry

Personalized document production

Efficient data cleansing

Customized communications via chatbot




Personalized document production
In the extremely competitive tourism industry, high-quality services beyond the travel experience are the basis for firm customer loyalty and sustainable success. Catering individually to thousands of customers in this way is a special challenge for travel agencies.
Connext Cube offers you extensive possibilities of customizing travel documents, booklets, advertising material etc. while optimizing costs. Process all orders centrally with a platform-independent software solution, address your guests via the desired channel, and provide them with personalized offers thanks to flexible control of supplements.



Efficient data cleansing
Correct data are a prerequisite for personally addressing your customers. We make sure that what you send arrives dependably – regardless of which dispatch channel you choose. We check the accessibility of phone numbers and online mailboxes by pinging, register erroneous data records and correct them before dispatch.
We recognize undeliverable e‑mails via bounce management, and send you this information as a report. Shipments are automatically transferred for printing the following day, and sent by post. Incorrect or invalid residential addresses on postal consignments are matched with Deutsche Post’s databases, and the shipments redirected accordingly.

Customized communications via chatbot
Dialog Bird, Formware’s chatbot is a customized communication solution allowing you to make the most of every contact. Travellers no longer have to languish in phone queues or wait for answers to e‑mail requests.
Provide passengers directly with forgotten documents via the chat module, and take the opportunity to automatically provide valuable tips and attractive offers. Register complaints quickly and easily, and offer passengers personalized services as compensation based on your customer data. Increase customer satisfaction through individual service, without significant additional effort for your employees.
