Services for telecommunication providers
Process optimization
We help you optimize your entire output processes and meet the needs of your customers.
Customer service
Support your service staff in their daily tasks and provide your customers with excellent service.
Customer communications
Inspire your customers beyond the pure product experience, and make the most of every contact.
Process optimization
Optimized output management
We help you meet your customers’ needs here. In addition to the classical postal channel, we support you in digitizing the dispatch of invoices and individual connection records, for example.
We take over layout tasks in all categories: From small adjustments for optimization of shipping, through maintenance of existing layouts, to completely new developments jointly with you.
Optimize cash flow and reduce costs
Flexible output management encourages payment and contributes to your company’s positive cash flow.
Prepare individual reminders of specific tonalities and appropriate designs according to customer history and total debt.
Use e‑mails and SMS as complementary channels in addition to postal letters, and thereby significantly improve your customers’ payment behaviour.
Independent handling thanks to a portal application
Via our portal application, you can manage numerous settings independently and thus meet recipient-specific requirements at all times. From the intuitive application menu, simply select the desired configurations. You have a choice of various, individually editable templates for shipment tonality and design. This ensures that you achieve the desired effect on the recipient.
Customer service
Excellent customer support
Hotlines often prove to be a bottleneck in otherwise good customer service. Smooth access to customer data in a matter of seconds is crucial here. The Mobile View browser application allows your service employees to access data from a revision-proof archive at our company’s own computing centre at lightning speed.
As a web app, Mobile View also offers your customers easy access to their personal online account as well as an overview of invoices, individual connection records, credits and order confirmations. Once the documents have been made available in the online mailbox, your customers automatically receive a notification via the desired channel: E‑mail, SMS or an alternative messaging service.
Relieve call centres through intelligent dispatch planning
Via our portal application, control digital dispatch by applying time intervals according to the desired classification – for example, according to federal state or customer group. By proactively countering excessive peak times and thereby increasing the quality and efficiency of your customer service, you avoid overload on your call centre’s staff.
Customer communications
Please customers and maximize utilization of contacts
Competition in the telecommunication sector’s tariff maze is fierce. This makes it all the more important to please customers beyond the pure product experience.
Dialog Bird, Formware’s chatbot, makes life easier for you and your customers. Endless waiting periods with questions about tariffs, invoices or individual connection records are replaced by easy-going chats. Switchovers between tariffs are characterized no longer by annoying bureaucracy, but casual conversation – naturally around the clock and readily also in English or Turkish.
Make maximum use of every customer contact and replace terse customer monologues with insightful interactions. This way, you learn more about your customers’ wishes, and can place individual, additional offers.
