Services for energy suppliers and munici­pal utilities

Custo­mer communications

Prepa­ra­tion of accoun­ting statements

Meter reading

Use Dialog Bird to process custo­mer enqui­ries around the clock and maximize utiliz­a­tion of contacts.

Provide your custo­mers with trans­pa­rent accoun­ting state­ments and relieve your service staff significantly.

Our tools simplify reading by custo­mers – in the classi­cal or fully digiti­zed mode.

higher costs of new custo­mer acqui­si­tion compa­red to keeping existent customers

of electric supply compa­nies are pursuing a digitiz­a­tion strategy

of electric supply compa­nies are using artifi­cial intelligencez

Custo­mer communications

Direct line to the customer

With Formware’s Dialog Bird chatbot, you become a digital pioneer in the electri­city supply sector, remain avail­able for your custo­mers around the clock and relieve your service staff signi­fi­cantly. Thanks to its artifi­cial intel­li­gence, Dialog Bird is capable of learning, as well as automa­ti­cally, directly and compre­hen­si­vely handling custo­mer enqui­ries such as those concer­ning meter readings and adjus­ted advance payments. In order to meet the demands of energy suppliers and munici­pal utili­ties at all times, we jointly train our partners from the energy indus­try in Dialog Bird on a regular basis.

GIF Chatbot EVU Reader

Maximize utiliz­a­tion of custo­mer contacts

Dialog Bird maximi­zes utiliz­a­tion of every custo­mer contact, and trans­forms curt monolo­gues into insight­ful inter­ac­tions. Chat histo­ries are automa­ti­cally documen­ted and can be analy­zed to improve service. This way, you learn more about your custo­mers’ wishes, and can place indivi­dual, additio­nal offers.

Standard dialog modules

Meter reading

FAQ

* Further modules on request

Advance payment

Custo­mer information

Invoices

Small talk

Full control at all times

Should Dialog Bird and its artifi­cial intel­li­gence really ever come to a dead end, an employee can take over the chat at any time and place more empha­sis on the human aspect. In this way, you can show your custo­mers the necessary empathy at all times, and ensure that all enqui­ries are answe­red to their satisfaction.

Prepa­ra­tion of accoun­ting statements

Agree­able and compre­hen­si­ble consump­tion statements

For many consu­mers, classi­cal energy and water bills are inscruta­ble. Misin­ter­pre­ted documents lead to numerous queries and corre­spon­din­gly high workloads on your custo­mer service. We help you relieve your service staff by prepa­ring your consump­tion state­ments so that they are agree­able and compre­hen­si­ble. Clear document design and indivi­dual consump­tion graphics ensure the best possi­ble trans­pa­rency and high custo­mer satisfaction.

All roads lead to the customer

No two custo­mers are the same, so that their requi­re­ments also differ. Let your custo­mers themsel­ves decide how they want to receive their documents. Whether via postal delivery, e‑mail or electro­nic archive – our innova­tive tools help you meet custo­mer requi­re­ments and advance your digita­liz­a­tion. We support the transi­tion to e‑invoicing with all common formats, such as EDIFACT, ZUGFeRD and XRechnung.

Know what has been received

We ensure that your e‑mails and postal shipments reach their recipi­ents. We regis­ter undeli­ver­a­ble e‑mails via bounce manage­ment, and send you this infor­ma­tion as a report. Undeli­ver­a­ble e‑mails are automa­ti­cally trans­fer­red for printing the following day, and sent by post. Incor­rect or invalid residen­tial addres­ses on postal consign­ments are matched with Deutsche Post’s databa­ses, and the shipments redirec­ted accordingly.

Meter reading

The latest version of the classic – reading card 2.0

We design cover letters, reading instruc­tions and reading cards, and under­take printing and dispatch. We regis­ter respon­ses at our own scanning centre and then provide you with the net data and images. Manual post-proces­sing and plausi­bi­lity checks by us ensure the highest data quality.

Offer your custo­mers tried-and-tested, user-friendly layouts, while additio­nally suppor­ting your digitiz­a­tion strategy by using QR codes to facili­tate a switch to online registration.

Graphic Connext Cube Reading

Conve­ni­ent repor­ting of meter readings online

Our Mobile View web app enables your custo­mers to report consump­tion data online – conve­ni­en­tly with their smart­phone, tablet or compu­ter connec­ted to your ERP system without any media discon­ti­nui­ties. Custo­mers receive their indivi­dual access details together with the reading card for regis­tra­tion with Mobile View, and can thus perso­nally choose the channel for performing their readings.

Dialog Bird makes life easier for custo­mers and employees

With Dialog Bird, you offer your custo­mers a modern commu­ni­ca­tion channel via which they can trans­mit meter readings quickly and easily around the clock. Trained speci­fi­cally for the indus­try and capable of learning, the chatbot takes over time-consuming tasks from employees during acqui­si­tion of consump­tion data. This leaves your employees more time for complex activi­ties, while artifi­cial intel­li­gence independently incor­po­ra­tes repor­ted data into your system. Machine learning ensures a signi­fi­cant reduc­tion in suscep­ti­bi­lity to errors. Incor­rect meter readings, complaints due to deviant consump­tion estima­tes, and invoice correc­tions become a thing of the past.

Graphic Chatbot EVU

Our integra­tion partners

Logo imug Beratungsgesellschaft

As a leading research and consul­ting insti­tu­tion, imug Beratungs­ge­sell­schaft stands for sustaina­bi­lity and a compre­hen­sive focus on custo­mers. Dialog is the focus: In seminars such as the “Writing Workshop”, we jointly lay the founda­tion for success­ful custo­mer communication.

Through our coope­ra­tion with imug, we can offer you a complete package of layou­ting, consul­ting and optimi­zed corre­spon­dence for a positive custo­mer experience.

Logo Fichtner IT-Consulting

For over 25 years, Ficht­ner IT Consul­ting has stood for quali­fied consul­ting and custo­mer-orien­ted IT solutions.

“Always, everything, immedia­tely, conve­ni­en­tly, inexpen­si­vely” is the motto of the custo­mer journey in the digital world. Energy provi­ders have to rethink and adapt to the expec­ta­ti­ons and needs of custo­mers. By integra­ting Formware’s intel­li­gent chatbot into Fichtner’s ePortal platform, you offer your custo­mers a modern, digital commu­ni­ca­tion channel that is acces­si­ble around the clock.

Logo KIK-S

Kommu­nale IT-Koope­ra­tion Stadt­werke – KIK‑S for short – is a munici­pal utility coope­ra­tion that offers consul­ting and project services for small and medium-sized enter­pri­ses. As a partner of the Wilken Software Group, KIK‑S distri­bu­tes soluti­ons for the Wilken NTS.suite as a value added resel­ler. The indus­try software maps all process flows of an energy supplier.

KIK‑S integra­tes our output manage­ment solution Connext Cube directly into the NTS.suite. Standard reports from the NTS.suite are a thing of the past: In joint workshops with munici­pal utili­ties, we were able to develop a custo­mer-orien­ted invoice layout.

Logo Cursor Software AG

With more than 30 years of experi­ence, CURSOR Software AG is one of the leading experts for Custo­mer Relati­ons­hip Manage­ment (CRM). More than 25,000 users rely on the multi­ple award-winning indus­try soluti­ons CURSOR-CRM, EVI and TINA. 

Via the integra­ted inter­face, CURSOR custo­mers have a direct connec­tion to our output manage­ment solution Connext Cube, inclu­ding our layout services.

Logo tetraeder.solar

Sun, climate protec­tion and econo­mic effici­ency! – tetraeder.solar gmbh develops techno­lo­gies for survey­ing and forecas­ting renewa­ble energy poten­ti­als as well as planning and infor­ma­tion tools.
The company develops its own software and is invol­ved in research and develo­p­ment projects.

By integra­ting Leadge­ne­ra­tor Solar as a module in our EVU chatbot, custo­mers receive an immediate assess­ment of the solar suita­bi­lity of their roof after a few short questi­ons. This opens up new business areas for utili­ties in addition to the commo­dity business.

Associa­tion memberships

Logo BDEW Verband

Federal Associa­tion of the Energy and Water Industry

The German Associa­tion of Energy and Water Indus­tries (BDEW) repres­ents over 1,900 compa­nies in the energy sector. BDEW formu­la­tes the concerns of munici­pal and private member compa­nies vis-à-vis politi­ci­ans, experts, the media and the public.

Custo­mer testimonials