Services for energy suppliers and municipal utilities
Customer communications
Preparation of accounting statements
Meter reading
Use Dialog Bird to process customer enquiries around the clock and maximize utilization of contacts.
Provide your customers with transparent accounting statements and relieve your service staff significantly.
Our tools simplify reading by customers – in the classical or fully digitized mode.
higher costs of new customer acquisition compared to keeping existent customers
of electric supply companies are pursuing a digitization strategy
of electric supply companies are using artificial intelligencez
Customer communications
Direct line to the customer
With Formware’s Dialog Bird chatbot, you become a digital pioneer in the electricity supply sector, remain available for your customers around the clock and relieve your service staff significantly. Thanks to its artificial intelligence, Dialog Bird is capable of learning, as well as automatically, directly and comprehensively handling customer enquiries such as those concerning meter readings and adjusted advance payments. In order to meet the demands of energy suppliers and municipal utilities at all times, we jointly train our partners from the energy industry in Dialog Bird on a regular basis.
Maximize utilization of customer contacts
Dialog Bird maximizes utilization of every customer contact, and transforms curt monologues into insightful interactions. Chat histories are automatically documented and can be analyzed to improve service. This way, you learn more about your customers’ wishes, and can place individual, additional offers.
Standard dialog modules
Meter reading
FAQ
* Further modules on request
Advance payment
Customer information
Invoices
Small talk
Full control at all times
Should Dialog Bird and its artificial intelligence really ever come to a dead end, an employee can take over the chat at any time and place more emphasis on the human aspect. In this way, you can show your customers the necessary empathy at all times, and ensure that all enquiries are answered to their satisfaction.
Preparation of accounting statements
Agreeable and comprehensible consumption statements
For many consumers, classical energy and water bills are inscrutable. Misinterpreted documents lead to numerous queries and correspondingly high workloads on your customer service. We help you relieve your service staff by preparing your consumption statements so that they are agreeable and comprehensible. Clear document design and individual consumption graphics ensure the best possible transparency and high customer satisfaction.
All roads lead to the customer
No two customers are the same, so that their requirements also differ. Let your customers themselves decide how they want to receive their documents. Whether via postal delivery, e‑mail or electronic archive – our innovative tools help you meet customer requirements and advance your digitalization. We support the transition to e‑invoicing with all common formats, such as EDIFACT, ZUGFeRD and XRechnung.
Know what has been received
We ensure that your e‑mails and postal shipments reach their recipients. We register undeliverable e‑mails via bounce management, and send you this information as a report. Undeliverable e‑mails are automatically transferred for printing the following day, and sent by post. Incorrect or invalid residential addresses on postal consignments are matched with Deutsche Post’s databases, and the shipments redirected accordingly.
Meter reading
The latest version of the classic – reading card 2.0
We design cover letters, reading instructions and reading cards, and undertake printing and dispatch. We register responses at our own scanning centre and then provide you with the net data and images. Manual post-processing and plausibility checks by us ensure the highest data quality.
Offer your customers tried-and-tested, user-friendly layouts, while additionally supporting your digitization strategy by using QR codes to facilitate a switch to online registration.
Convenient reporting of meter readings online
Our Mobile View web app enables your customers to report consumption data online – conveniently with their smartphone, tablet or computer connected to your ERP system without any media discontinuities. Customers receive their individual access details together with the reading card for registration with Mobile View, and can thus personally choose the channel for performing their readings.
Dialog Bird makes life easier for customers and employees
With Dialog Bird, you offer your customers a modern communication channel via which they can transmit meter readings quickly and easily around the clock. Trained specifically for the industry and capable of learning, the chatbot takes over time-consuming tasks from employees during acquisition of consumption data. This leaves your employees more time for complex activities, while artificial intelligence independently incorporates reported data into your system. Machine learning ensures a significant reduction in susceptibility to errors. Incorrect meter readings, complaints due to deviant consumption estimates, and invoice corrections become a thing of the past.
Our integration partners
As a leading research and consulting institution, imug Beratungsgesellschaft stands for sustainability and a comprehensive focus on customers. Dialog is the focus: In seminars such as the “Writing Workshop”, we jointly lay the foundation for successful customer communication.
Through our cooperation with imug, we can offer you a complete package of layouting, consulting and optimized correspondence for a positive customer experience.
For over 25 years, Fichtner IT Consulting has stood for qualified consulting and customer-oriented IT solutions.
“Always, everything, immediately, conveniently, inexpensively” is the motto of the customer journey in the digital world. Energy providers have to rethink and adapt to the expectations and needs of customers. By integrating Formware’s intelligent chatbot into Fichtner’s ePortal platform, you offer your customers a modern, digital communication channel that is accessible around the clock.
Kommunale IT-Kooperation Stadtwerke – KIK‑S for short – is a municipal utility cooperation that offers consulting and project services for small and medium-sized enterprises. As a partner of the Wilken Software Group, KIK‑S distributes solutions for the Wilken NTS.suite as a value added reseller. The industry software maps all process flows of an energy supplier.
KIK‑S integrates our output management solution Connext Cube directly into the NTS.suite. Standard reports from the NTS.suite are a thing of the past: In joint workshops with municipal utilities, we were able to develop a customer-oriented invoice layout.
With more than 30 years of experience, CURSOR Software AG is one of the leading experts for Customer Relationship Management (CRM). More than 25,000 users rely on the multiple award-winning industry solutions CURSOR-CRM, EVI and TINA.
Via the integrated interface, CURSOR customers have a direct connection to our output management solution Connext Cube, including our layout services.
Sun, climate protection and economic efficiency! – tetraeder.solar gmbh develops technologies for surveying and forecasting renewable energy potentials as well as planning and information tools.
The company develops its own software and is involved in research and development projects.
By integrating Leadgenerator Solar as a module in our EVU chatbot, customers receive an immediate assessment of the solar suitability of their roof after a few short questions. This opens up new business areas for utilities in addition to the commodity business.
Association memberships
Federal Association of the Energy and Water Industry
The German Association of Energy and Water Industries (BDEW) represents over 1,900 companies in the energy sector. BDEW formulates the concerns of municipal and private member companies vis-à-vis politicians, experts, the media and the public.
Customer testimonials
Uwe Luther
Head of data processing
