Suppo­sedly steady habits and behaviou­ral patterns are changing rapidly as digitiz­a­tion progres­ses. People of all ages develop comple­tely new requi­re­ments, especially as regards intui­tive handling and constant availa­bi­lity of products and services. Dialog Bird, Formware’s intel­li­gent chatbot, meets these requi­re­ments while relie­ving your employees.

of consu­mers want problems solved without phone calls.

of end-users prefer chatbots as the primary commu­ni­ca­tion channel.

of Germans expect compa­nies to be constantly accessible.

Happy employees. Satis­fied customers.

Artifi­cial intel­li­gence through machine learning

Dialog Bird is intel­li­gent and capable of learning. Through artifi­cial intel­li­gence, our chatbot makes life easier for your custo­mers and employees alike – around the clock, and readily in English or Turkish too.

Avail­able 24 hours a day

More and more custo­mers expect to be able to solve problems without phone calls. Dialog Bird answers questi­ons immedia­tely and provi­des requi­red documents automa­ti­cally on request. Custo­mers no longer have to languish in phone queues or wait for answers to e‑mail requests.

More time for creati­vity and empathy

Your employees have more time for complex tasks which require creati­vity and empathy. If necessary, they can inter­vene in the chat at any time and give the conver­sa­tion a human touch.

More about Chathub.

Maximize utiliz­a­tion of custo­mer contacts

Incre­ase custo­mer satis­fac­tion through indivi­dual service. Chat histo­ries are automa­ti­cally documen­ted and can be analy­zed to improve service. With this serving as a basis, you can maximize utiliz­a­tion of every custo­mer contact by respon­ding to indivi­dual needs and placing perso­na­li­zed offers.

Artifi­cial intel­li­gence through machine learning

Dialog Bird is intel­li­gent and capable of learning. Through artifi­cial intel­li­gence, our chatbot makes life easier for your custo­mers and employees alike – around the clock, and readily in English or Turkish too.

Avail­able 24 hours a day

More and more custo­mers expect to be able to solve problems without phone calls. Dialog Bird answers questi­ons immedia­tely and provi­des requi­red documents automa­ti­cally on request. Custo­mers no longer have to languish in phone queues or wait for answers to e‑mail requests.

More time for creati­vity and empathy

Your employees have more time for complex tasks which require creati­vity and empathy. If necessary, they can inter­vene in the chat at any time and give the conver­sa­tion a human touch.

More about Chathub.

Maximize utiliz­a­tion of custo­mer contacts

Incre­ase custo­mer satis­fac­tion through indivi­dual service. Chat histo­ries are automa­ti­cally documen­ted and can be analy­zed to improve service. With this serving as a basis, you can maximize utiliz­a­tion of every custo­mer contact by respon­ding to indivi­dual needs and placing perso­na­li­zed offers.

Features

Avail­able 24 hours a day

Artifi­cial intelligence

Machine learning

Multi-lingual

Encryp­ted
data transfer

GDPR-compli­ant

Live chat integration

Intui­tive handling

High cost efficiency

Avail­able 24 hours a day

Multi-lingual

Artifi­cial intelligence

Encryp­ted data transfer

Machine learning

GDPR-compli­ant

Live chat integration

Intui­tive handling

High cost efficiency

You might also be interes­ted in:

Chathub

Trust Centre

Connext Services

Chatting is the new phoning – also in custo­mer service. ChatHub allows you to commu­ni­cate inter­ac­tively via multi­ple channels.

At our company’s own certi­fied compu­ting centre, we securely manage your entire data inventory.

With indivi­dual strate­gies, we help you optimize your output proces­ses and incre­ase quality for recipients.

You might also be interes­ted in:

Chathub

Chatting is the new phoning – also in custo­mer service. ChatHub allows you to commu­ni­cate inter­ac­tively via multi­ple channels.

Trust Centre

At our company’s own certi­fied compu­ting centre, we securely manage your entire data inventory.

Connext Services

With indivi­dual strate­gies, we help you optimize your output proces­ses and incre­ase quality for recipients.