Carefree all round with Connext Services
Besides product solutions, we also offer consultancy and other services. With individual strategies, we help you optimize your output processes and increase quality for the recipient.
Address services
Layouting
Customer Experience
Never again data silos. We ensure that your postal, e‑mail and phone messages arrive.
From small adjustments for optimization of shipping, to completely new developments jointly with you.
Efficient customer care thanks to consultancy, digital tools and powerful customer service.
Strong service package and professional advice
Address-Services
For more than 43 percent of German companies, data silos pose a serious problem to smooth customer communication. We help you keep your data up to date at all times:
- Checks, correction and cleansing of your postal addresses based on qualitative data inventories
- Validation and updating of your e‑mail addresses
- Transfer of undeliverable e‑mails to the postal dispatch system
- Pinging to verify accessibility of phone numbers and online mailboxes
Layouting
We help you adapt document layouts easily and quickly to ensure maximum clarity for your customers. We undertake small adjustments as well as completely new developments together with you.
- Preparation of your documents for machine processing and automated postal dispatch
- Individual data interfaces
Customer Experience
Please your customer base down to the last detail. On average, it is seven times more expensive to acquire a new customer than to keep an existing one. Efficient customer care can therefore be a decisive success factor. Increase customer satisfaction through individual and targeted communication, constant accessibility and high transparency.
- Analysis and strategic advice for precisely matched addressing
- Connext Cube and Dialog Bird for effective customer communication
- Increased quality and accelerated processes in customer service
