DialogBird | Chat and chatbot solution for digital communication
Supposedly steady habits and behavioural patterns are changing rapidly as digitization progresses. People of all ages develop completely new requirements, especially as regards intuitive handling and constant availability of products and services. Dialog Bird, Formware’s intelligent chatbot, meets these requirements while relieving your employees.
of consumers want problems solved without phone calls.
of end-users prefer chatbots as the primary communication channel.
of Germans expect companies to be constantly accessible.
Happy employees. Satisfied customers.
Artificial intelligence through machine learning
Dialog Bird is intelligent and capable of learning. Through artificial intelligence, our chatbot makes life easier for your customers and employees alike – around the clock, and readily in English or Turkish too.
Available 24 hours a day
More and more customers expect to be able to solve problems without phone calls. Dialog Bird answers questions immediately and provides required documents automatically on request. Customers no longer have to languish in phone queues or wait for answers to e‑mail requests.
More time for creativity and empathy
Your employees have more time for complex tasks which require creativity and empathy. If necessary, they can intervene in the chat at any time and give the conversation a human touch.
Maximize utilization of customer contacts
Increase customer satisfaction through individual service. Chat histories are automatically documented and can be analyzed to improve service. With this serving as a basis, you can maximize utilization of every customer contact by responding to individual needs and placing personalized offers.
Features
Available 24 hours a day
Artificial intelligence
Machine learning
Multi-lingual
Encrypted
data transfer
GDPR-compliant
Live chat integration
Intuitive handling
High cost efficiency